Privacy Policy

This Privacy Policy applies to luxury-casino-canada.org and all related products and services operated by Fresh Horizons Limited and Apollo Entertainment Ltd (C 45483) ("Luxury Casino," "we," "us," "our"). Luxury Casino is licensed by the Kahnawake Gaming Commission, Canada, under Licence No. 00972. This policy explains what personal information Luxury Casino collects, how it is used, with whom it is shared, and how it is protected. By registering an account at luxury-casino-canada.org, you consent to Luxury Casino collecting, processing, and using your personal data as described in this policy.

1. Who We Are

Fresh Horizons Limited — Palm Grove House, P.O. Box 438, Road Town, Tortola, VG 1110, British Virgin Islands — manages and operates Luxury Casino. Apollo Entertainment Ltd (C 45483) — 8 Villa Seminia, Suite 2, Sir Temi Zammit Avenue, TA'XBIEX XBX 1011, Malta — owns and operates the luxury-casino-canada.org website. Both entities operate under the licensing and regulatory framework of the Kahnawake Gaming Commission. For data protection enquiries or requests to correct, delete, or access personal data, contact the Casino Support Centre at [email protected].

2. What Data We Collect

Information You Provide Directly

Personal identification information including full name, residential address, date of birth, and gender. Contact information including email address and telephone number. Account registration data including username and password. Payment information including credit card numbers and bank account details, collected for deposit and withdrawal processing. Copies of government-issued photo ID (passport, driver's licence, national identity card), proof of address (utility bill or bank statement no older than three months), and proof of payment method ownership — collected as part of the KYC verification process.

Transaction and Activity Data

Gameplay data including all wagers placed, game sessions, bonus activity, and banking transactions — recorded through the PlayCheck and Transaction History tools and held for operational and compliance purposes. Source of funds and source of wealth documentation may be collected where Luxury Casino deems it necessary for anti-money-laundering compliance.

Technical Data

Browser type and version, operating system, IP address, and device identifiers — collected automatically when the player accesses luxury-casino-canada.org. Cookie and ActiveX component data used to identify language preferences, analyse website traffic, and support game operation. Push notification consent data where a player has opted in to receive push notifications.

3. How We Use Your Data

To create, manage, and maintain player accounts, including identity and age verification.
To process deposits, withdrawals, and all financial transactions.
To conduct KYC verification and anti-money-laundering compliance checks as required by the Kahnawake Gaming Commission.
To administer bonuses, promotions, and the Casino Rewards VIP Loyalty Program.
To provide customer support and respond to complaints and disputes.
To communicate account-related information and promotional materials, where the player has not opted out of marketing communications.
To improve casino products and services through analytics, statistical research, and gameplay data analysis.
To train and improve Luxury Casino's artificial intelligence systems, where permitted by applicable law and with player consent where required.
To detect and prevent fraud, money laundering, bot use, and other prohibited conduct.
To comply with the Kahnawake Gaming Commission's licensing requirements and all applicable laws.

With credit financial institutions and payment service providers as required to process deposits and withdrawals.
With AVS (Address Verification Service) providers and other fraud detection partners for identity and payment fraud prevention.
With governing authorities and regulatory bodies — including the Kahnawake Gaming Commission — when required by law or regulatory obligation.
With law enforcement, courts, and other governmental authorities when ordered to do so by legal process.
With eCOGRA in connection with Alternative Dispute Resolution proceedings.
With Casino Rewards Group partner casinos and affiliated entities for the operation of the joint VIP Loyalty Program and shared promotional activities.
With third-party data processors engaged to support Casino Rewards Group operations, where such processors are bound by equivalent data protection obligations.
Luxury Casino does not sell, give away, or share personal data with unaffiliated third parties for their own independent marketing purposes.

5. Your Rights

Access: You have the right to request a copy of the personal data Luxury Casino holds about you.
Correction: You have the right to request correction or deletion of inaccurate or inappropriate data held in your account. You can update basic account details directly within the casino account; for other corrections, contact the Support Centre.
Unsubscribe: You may unsubscribe from marketing communications at any time by contacting the Casino Support Centre at [email protected]. Service-related communications required for account maintenance will continue regardless of marketing opt-out status.
Data Deletion: You may request deletion of personal data by emailing the Support Centre; note that regulatory retention obligations may prevent immediate deletion of certain data categories.

6. How We Protect Your Data

128-bit SSL encryption on all data transmitted between players and the luxury-casino-canada.org website and casino software.
Secure storage of all identity verification documents for five years from account closure, or longer where required by regulation.
Access controls restricting player data to authorised staff for purposes of account management, fraud prevention, compliance, and customer support.
Risk-based approach to anti-money-laundering monitoring — accounts may be frozen and payments withheld where identity verification cannot be completed.
The Casino's security team does not require players' passwords — never disclose your password in any communication with the Support Centre.

7. Cookies

Luxury Casino uses cookies and ActiveX components on the luxury-casino-canada.org website and in the casino software for the following purposes: identifying a player's preferred language so it is automatically selected on return visits; analysing website traffic to support site improvements; and supporting the operation of casino games. Players can manage cookie settings through their browser's privacy or settings menu. Note that disabling certain cookies may impair login functionality and game performance. For details on specific cookies in use and how to manage them, refer to the browser settings guidance in our FAQ section.

8. Data Retention

Luxury Casino retains personal data for the duration of the player's account activity and for the periods required by the Kahnawake Gaming Commission's regulatory framework. Identity verification documents (KYC documents) are retained for five years from the date the player's account is closed, unless a longer retention period is required by law. Gameplay and financial transaction data are retained in accordance with applicable anti-money-laundering and gaming regulatory requirements. Players who request account deletion should contact the Support Centre — not all data categories can be immediately deleted due to mandatory regulatory retention obligations.

9. Minors

Luxury Casino does not knowingly collect or process personal data from persons under 19 years of age or the legal age of majority in their jurisdiction, whichever is greater. Any account found to have been created by a person under the legal gambling age will be closed immediately, all gameplay voided, all associated winnings forfeited, and the matter may be reported to the Kahnawake Gaming Commission and relevant authorities.

10. Changes to This Policy

Luxury Casino reserves the right to update this Privacy Policy at any time. Material changes will be communicated by notice on the luxury-casino-canada.org website and/or by email to the registered address. Continued use of the Service after any change constitutes acceptance of the updated Privacy Policy.

11. Contact Us

For all privacy queries, data access requests, or complaints regarding data handling: contact the Casino Support Centre at [email protected] or via live chat at luxury-casino-canada.org/contact-us/ — available 24 hours a day, seven days a week. International players should be aware that personal data may be transferred to, processed in, and stored in jurisdictions outside Canada whose data protection laws may differ from Canadian standards. By using the Service, you consent to such transfers.